Grievance Process

Interpreters follow a stringent Code of Ethics and follow a Guideline for Professional conduct. A situation may arise where the Deaf or Hard of Hearing individual(s), hearing individual(s), or team interpreter perceive a breach of those standards. Affected parties may submit a grievance at the provincial (ASLIA) level as the national (CASLI) level is not active. The system of resolution is based in a spirit of mutual respect, and commitment to understanding and resolution. Every effort will be made to resolve concerns between the parties directly through open communication with the intent of developing and maintaining cohesive professional and Community relationships.

ASLIA: Grievance Procedure

A complaint may be directed to the Professional Conduct Resolution Process (PCRP) in the language of choice (English or ASL, via letter or video) within 3 months of the incident in question. The matter will be addressed directly with the parties involved in an effort to resolve the issue. If resolution is unsuccessful, the President will follow procedures outlined by ASLIA in establishing a committee to pursue the situation further. The committee is responsible to investigate the findings, make a decision and recommend a resulting action.

PCRP Process

More info to come Spring 2026

CASLI: Professional Conduct Review Process

CASLI's Professional Conduct Review Process (PCRP) is suspended and under review.